If you have forgotten your password and need to reset it, we offer two convenient methods to assist you. First, you can visit the nearest Edmark branch, where our friendly staff will be happy to help you reset your password. Please ensure you bring a valid ID for identification purposes.


If visiting a branch is not feasible for you, don't worry. You can also contact our dedicated support team to initiate the password reset process. To ensure the security of your account, we will require some details for identity verification.


Please provide us with the following information:


1. A copy of your EDA Card

2. A clear copy of your identification document (National ID or Passport) displaying your full name and photo clearly.

3. A letter of request stating your intention to reset your password.


By supplying these details, we can perform the necessary identity verification to ensure the security of your account and proceed with the password reset.